Help Center
How can we help you today?
Getting started
How quickly is a server provisioned?
Once your order and payment are confirmed, we provision your server and install your chosen operating system. Access credentials are shared securely as soon as the server is ready for use.
Which operating systems are supported?
All mainstream server operating systems, including Windows Server and leading Linux distributions. Licences for commercial operating systems such as Windows Server are procured by the customer.
What will we receive at handover?
Your server's IP address, the administrator username, a secure method to set or receive the password, and your support contact details.
Access & remote connectivity
How do we connect to a Windows server?
Open Remote Desktop Connection on a Windows PC, enter your server's IP address, select Connect and sign in with the credentials provided at handover.
Can we connect from a Mac or mobile device?
Yes. Install Microsoft's Windows App (formerly Remote Desktop) on macOS, iOS or Android and add your server's IP address.
How do we add a user for a branch office or our auditor?
On managed plans, send us the user's name and required access level and our team will create the account. On Cloud VPS, your administrator manages user accounts directly.
Tally, BUSY & Marg on cloud
Can multiple users work in Tally at the same time?
Yes. With a multi-user Tally licence, users across locations can sign in to the server and work on the same company data concurrently.
Which accounting software can you host?
TallyPrime and Tally.ERP 9, BUSY and Marg ERP 9+ are hosted in the same way: your software on our cloud, accessed securely by every branch, priced per user per month. Ask us about other Windows-based business software.
Is the software licence included?
No. Customers use their own licence. With Tally, BUSY & Marg on Cloud, our team installs, configures and maintains the software on your behalf; on The Blaze Diamond we also manage your Tally (or BUSY, Marg and similar) licence.
Do you provide accounting support?
No. We support the application and the underlying infrastructure. Accounting work, data repair and vendor-level issues fall outside the scope of our service.
Backup & recovery
How frequently are backups taken?
On Managed Cloud Platinum and Diamond, automated backups run on the schedule defined in your service agreement. Every backup job is checked, and you are alerted to any failure.
How do we request a restore?
Contact support with the files or folders required and the date to restore from. We recover them from the most appropriate backup point.
Are backups included with Cloud VPS?
No. Cloud VPS is a self-managed service and does not include backups. Choose Managed Cloud Platinum or Diamond, or protect your server with our Storage & Backup solutions.
Billing & taxes
How are we billed?
Monthly, in Indian Rupees. GST is charged at the applicable rate. Each invoice itemises the server plan and every managed service separately.
Can we upgrade or add services later?
Yes. Managed services can be added, or plans upgraded, at any time. Changes are reflected on your next invoice.
What is billed separately?
Software licences, additional IP addresses, additional storage or bandwidth, data migration, major upgrades and out-of-hours work, unless included in your agreement.
Security
Who applies security updates?
On managed plans, our team applies operating-system security updates during an agreed maintenance window. On Cloud VPS, this is the responsibility of your IT team.
What should we do if we suspect a security incident?
Contact our support team immediately by phone or WhatsApp and avoid deleting any files. Where backups are in place, we can help restore a clean copy.
Do you offer penetration testing or security monitoring?
These are not included in standard plans. Advanced security monitoring, penetration testing and incident response are available on request and quoted separately.
Need further assistance?
Contact our support team
Email & support tickets
For detailed requirements, formal quotations and support requests.
Can't find what you're looking for?
Contact our team by phone or WhatsApp and a specialist will assist you directly.