Draft for review. Highlighted items need your decision, and the full text should be checked by a legal adviser before publishing.
1. Who we are
The Blaze Cloud is a service of Digital Yantra™ [to confirm: registered company name, address and GSTIN]. "We" means Digital Yantra; "you" means the customer buying our services.
2. Our services
Managed Cloud (The Blaze Gold, Platinum and Diamond): managed Windows cloud servers billed per user per month, subject to each plan's minimum number of users. Each plan covers only the features and management services listed for it on our website and in your service specification.
Cloud VPS (self-managed): we provide a virtual server, install your chosen operating system and check basic connectivity. After handover, you are responsible for server administration, users, security updates, applications, data, backups and routine maintenance.
Dedicated Servers, Storage & Backup solutions and GPU configurations are provided to the configuration and price agreed in your quotation. AI & Agents hosting uses our Cloud VPS configurations; third-party software and AI model usage are your responsibility.
3. Licences
Operating-system and third-party software licences (for example Windows Server or Tally) are your responsibility and cost. You must ensure all software you use is properly licensed and give us accurate licensing information.
4. Billing and taxes
Prices are monthly, in Indian Rupees, and exclude taxes. GST is charged at the applicable rate for domestic customers. For international customers, tax is applied according to place-of-supply rules and applicable export documentation.
Invoices are payable [to confirm: in advance / due date]. If payment is late, we may [to confirm: suspend service after X days' notice].
5. What costs extra
Monthly fees cover only what your plan includes. Additional IP addresses, extra storage or bandwidth, data migration, major upgrades, out-of-hours support and work outside the agreed scope may be charged separately.
6. Support, maintenance and monitoring
Support is provided during our published support hours (Mon–Sat, 9:30 am – 7:00 pm IST). 24×7 support is not included unless separately contracted. Priority Support gives faster response targets but does not guarantee immediate resolution.
Updates and restarts are carried out in agreed maintenance windows. Monitoring helps detect problems early but does not guarantee uninterrupted service.
7. Backups
Backup frequency, retention period, storage and recovery arrangements are as defined in your service agreement. Cloud VPS without Automated Backup Management does not include backups — you remain responsible for keeping copies of your data.
8. Acceptable use
You must not use the services for anything unlawful, to send spam, to attack other systems, or to host malicious or infringing content. We may suspend services that put our infrastructure or other customers at risk [to confirm: notice process].
9. Liability
[to confirm: limitation of liability wording — e.g. limited to fees paid in the previous X months; no liability for indirect losses — to be drafted by your legal adviser].
10. Cancellation
You may cancel by giving [to confirm: notice period] written notice. See our Refund Policy for how unused periods are treated.
11. Governing law
These terms are governed by the laws of India. Courts at [to confirm: city] have jurisdiction.