Draft for review. Highlighted items need your decision, and the full text should be checked by a legal adviser before publishing.
1. Monthly billing
Services are billed monthly. [to confirm: billed in advance at the start of each month].
2. Cancelling
You can cancel any service by giving [to confirm: notice period] written notice to our support or sales email. The service stays active until the end of the paid period.
3. Refunds
[to confirm: refund rule — e.g. no refunds for part-used months / pro-rata refund within X days of first purchase].
4. Non-refundable items
Software licences bought through us, third-party charges, set-up or migration work already completed, and any domain or IP charges are not refundable.
5. Your data after cancellation
Please download or move your data before the service ends. After cancellation, your server and its data are deleted after [to confirm: number] days and cannot be recovered.
6. How refunds are paid
Approved refunds are paid to the original payment method within [to confirm: number] working days.